PREAMBLE

These general terms and conditions of sale (hereinafter the "General Terms and Conditions" or "GTC") apply to any purchase made by a natural person (hereinafter the "CUSTOMER") on the DAYDREAM 1820 merchant website, www.daydream1820.com (hereinafter the "SITE") from DAYDREAM 1820, a simplified joint stock company with a share capital of €1,000 euros, registered in the Bordeaux Trade and Companies Register under number 938 189 016,

Email: contact@daydream1820.com (hereinafter “DAYDREAM 1820”).

DAYDREAM 1820 sells scented candles, candlesticks and candles through its website. These General Conditions are intended to govern the sale and delivery of products ordered from DAYDREAM 1820 via the website.
They are accessible and printable at any time from our SITE.

Any ORDER placed on the SITE necessarily implies unreserved acceptance by the CUSTOMER of these General Conditions.

1. Definitions

The terms used below have the following meanings in these General Conditions:

“CUSTOMER”: means the co-contractor of DAYDREAM 1820, who guarantees that he/she has the status of consumer as defined by French law and case law. As such, it is expressly provided that this CUSTOMER acts outside of any usual or commercial activity.

“ORDER”: means the purchase of PRODUCTS by a CUSTOMER from DAYDREAM 1820.

“ACCOUNT”: means all data provided by the CUSTOMER, hosted on the SITE. Access to the ACCOUNT is via the CUSTOMER’S IDENTIFIERS and allows access to the CUSTOMER’S PERSONAL AREA.

“PERSONAL SPACE”: means the space dedicated to the CUSTOMER associated with their ACCOUNT, which allows them to manage all ORDERS placed via the SITE.

“IDENTIFIERS”: means the email address and password chosen by the CUSTOMER, necessary for accessing their ACCOUNT on the SITE.

“DELIVERY”: means the first presentation of the PRODUCTS ordered by the CUSTOMER to the delivery address indicated during the ORDER.

“PRODUCTS”: means all DAYDREAM 1820 products available and sold on the SITE.

“TERRITORY”: means Metropolitan France (excluding DOM TOM).

2. Purpose

These General Conditions govern the sale of PRODUCTS via the SITE only. The CUSTOMER is clearly informed and acknowledges that the SITE is intended for consumers and not professionals.

3. Acceptance of the General Conditions

The CUSTOMER undertakes to read these terms carefully and accept them, before proceeding to payment of an ORDER for PRODUCTS.

These General Conditions are referenced at the bottom of each page of the SITE by means of a link and must be consulted and expressly accepted before placing the ORDER. The CUSTOMER is invited to read carefully, download, print the General Conditions and keep a copy.

DAYDREAM 1820 advises the CUSTOMER to read the General Conditions for each new ORDER, the latest version of said Conditions applying to any new ORDER of PRODUCTS.

By clicking on the “Order” button to place the ORDER, the CUSTOMER acknowledges having read, understood and accepted the General Conditions without limitation or condition.

4. Registration on the SITE

To be able to purchase a PRODUCT, the CUSTOMER must be at least 18 years old and have legal capacity or, if a minor, be able to provide proof of the agreement of their legal representatives.
Registration of the CLIENT on the SITE is free.

4.1. Time of registration

To be able to place an ORDER, the CUSTOMER will be invited to register on the SITE, that is to say to create an ACCOUNT.
Any CUSTOMER has the option to register during their first visit to the SITE.
In any event, he must register at the latest at the time of validation of his ORDER.

4.2. Registration procedure

For the purposes of opening his ACCOUNT, the CUSTOMER must:

Fill out the form provided for this purpose and provide all the required information, including your name, first name, date of birth, and email address. The (*) sign indicates the mandatory fields that must be completed for the CUSTOMER's registration to be processed by DAYDREAM 1820.

Choose IDENTIFIERS. It is recommended to change your password regularly.
Any incomplete registration will not be validated, which the CUSTOMER acknowledges and accepts.

The CUSTOMER's registration automatically results in the opening of an ACCOUNT in his name, giving him access to a personal space which allows him to manage his PRODUCT ORDERS.

At the end of this process, the CUSTOMER will receive an email confirming the registration.

The CUSTOMER undertakes to create only one and only one ACCOUNT on the SITE.

The CUSTOMER guarantees that all information provided in the registration form is accurate, up to date and sincere, and is not tainted by any misleading nature.

He undertakes to update this information in his personal space without delay in the event of changes, so that it always corresponds to the aforementioned criteria. DAYDREAM 1820 reserves the right to ask the CUSTOMER to confirm, by any appropriate means, his identity, his eligibility and the information communicated.

The CUSTOMER is informed and accepts that the information entered for the purpose of creating or updating his ACCOUNT constitutes proof of his identity. The information entered by the CUSTOMER is binding upon him upon validation.

The CUSTOMER can access their personal space at any time after identifying themselves using their IDENTIFIERS.

The personal space allows the CUSTOMER to consult all of their ORDERS placed on the SITE, and also allows them, where applicable, to track the DELIVERY of the PRODUCTS.

DAYDREAM 1820 undertakes to securely store all contractual elements whose retention is required by law or regulations in force.

In the event of a violation of these provisions relating to the registration of a CUSTOMER, DAYDREAM 1820 may send the CUSTOMER an email and will give the CUSTOMER a period of seven (7) working days to comply with these provisions. This email will indicate the grievances alleged as well as the obligations for which non-compliance is alleged. At the end of this period, DAYDREAM 1820 may suspend the CUSTOMER'S ACCOUNT. If the CUSTOMER fails to comply within a further period of seven (7) working days, DAYDREAM 1820 may delete the CUSTOMER'S ACCOUNT. In the event of ORDERS in progress, these must be paid for by the CUSTOMER and delivered by DAYDREAM 1820.

This exclusion is without prejudice, for DAYDREAM 1820, to its right to take legal action against the CLIENT, when the facts justify it.

4.3. Management of IDENTIFIERS

The CUSTOMER will be solely responsible for the use of his/her IDENTIFIERS or actions taken through his/her ACCOUNT.
In the event that a CUSTOMER discloses or uses their IDENTIFIERS in a manner contrary to their intended purpose, DAYDREAM 1820 may then terminate the ACCOUNT without notice or compensation.
Under no circumstances shall DAYDREAM 1820 be held liable in the event of identity theft of a CUSTOMER. Any access and action carried out from a CUSTOMER'S ACCOUNT will be presumed to have been carried out by that CUSTOMER, to the extent that DAYDREAM 1820 is not obliged and does not have the technical means to ensure the identity of the persons having access to the ACCOUNT.
Any loss, misappropriation, or unauthorized use of a CUSTOMER'S IDENTIFIERS and their consequences are the sole responsibility of the CUSTOMER, who is required to notify DAYDREAM 1820 without delay by email to the following address: contact@daydream1820.com.

4.4. Unsubscription

The CUSTOMER may close his/her ACCOUNT at any time by sending an email to the following address: contact@daydream1820.com. DAYDREAM 1820 will deactivate the ACCOUNT as soon as possible and will send the CUSTOMER an email confirming the closure of his/her ACCOUNT.
In the event of ORDERS in progress, these must be paid by the CUSTOMER and delivered by DAYDREAM 1820.

5. Orders

5.1. Characteristics of the PRODUCTS

The PRODUCTS sold by DAYDREAM 1820 are made from vegetable wax, without pesticides or herbicides.
DAYDREAM 1820 undertakes to present the essential characteristics of the PRODUCTS on the SITE and the mandatory information under applicable law.

The CUSTOMER undertakes to read them carefully before placing an order on the SITE.

5.2. Order procedure

PRODUCT ORDERS are placed directly on the SITE. To place an ORDER, the CUSTOMER must follow the steps described below (please note, however, that depending on the CUSTOMER's home page, the steps may differ slightly).

5.2.1. Selection of PRODUCTS and purchasing options

The CUSTOMER must select the PRODUCT of their choice by clicking on the PRODUCT concerned and choosing the desired quantities. A description of the PRODUCT (with the main characteristics of the PRODUCTS, etc.) will be provided on the SITE.
Once the PRODUCT is selected, the PRODUCT is placed in the CUSTOMER's basket. The latter can then add as many PRODUCTS as he wishes to his basket.

5.2.2. Orders

Once the PRODUCTS have been selected and placed in the basket, the CUSTOMER must click on the basket and check that the contents of the order are correct. If the CUSTOMER has not yet done so, he will then be asked to identify himself.

Once the CUSTOMER has validated the contents of the basket and has identified/registered, an automatically completed online form will be displayed to him/her, summarizing the price, applicable taxes and, where applicable, delivery costs.

The CUSTOMER is invited to check the contents of his ORDER (including the quantity, characteristics and references of the PRODUCTS ordered, the billing address, the means of payment and the price) before validating its contents.

The CUSTOMER can then proceed to payment for the PRODUCTS by following the instructions on the SITE and provide all the information necessary for invoicing and DELIVERY of the PRODUCTS.

ORDERS placed must include all information necessary for their proper processing.
The CUSTOMER must also select the DELIVERY method.

5.2.3. Acknowledgement of receipt

Once all the steps described above are completed, a page appears on the SITE to acknowledge receipt of the CUSTOMER'S ORDER. A copy of the acknowledgement of receipt of the ORDER is automatically sent to the CUSTOMER by email, provided that the email address provided through the registration form is correct.

It is specified that the summary of the ORDER as well as the confirmation email may be kept and printed by the CUSTOMER.

The CUSTOMER formally accepts the use of electronic mail for confirmation by DAYDREAM 1820 of the contents of the order.

ORDERING PROCESS with guest account

The CUSTOMER can create his ACCOUNT by completing a registration form. The CUSTOMER undertakes to provide accurate information and to keep it up to date. DAYDREAM 1820 cannot be held responsible for the inaccuracy of the information communicated by the CUSTOMER, and in particular if this causes errors during DELIVERY.

The ACCOUNT gives access to a PERSONAL SPACE allowing in particular the tracking of ORDERS.

ORDERING is however possible as a guest.

The CUSTOMER is invited to select the chosen PRODUCTS and put them in the shopping cart by clicking on the "add to cart" button. At any time, the CUSTOMER can delete PRODUCTS on the page viewing their shopping cart, by going to the "cart" icon available on all pages of the SITE at the top right.

The CUSTOMER is invited to consult the summary of his ORDER by clicking on the "basket" button. At this stage, he can check the details of his ORDER, identify any errors made in entering data and correct them. On this page, the CUSTOMER can also estimate his shipping costs by indicating the country of DELIVERY as well as the department or region of DELIVERY.

To finalize his ORDER, the CUSTOMER must confirm his DELIVERY and billing address, or indicate a new DELIVERY address for the Territory and/or billing address.

After validating the basket by clicking on the “continue payment” button, the CUSTOMER can then pay either as a guest or log in to their ACCOUNT and proceed to payment.

If the CUSTOMER has chosen to order as a guest, he must then enter his payment information. If the CUSTOMER has already created an ACCOUNT and has connected to the SITE via this ACCOUNT, this information can be automatically retrieved from his ACCOUNT only if it had been saved after the CUSTOMER's agreement.

Once the payment is confirmed, the CUSTOMER receives an email confirming their ORDER.
The CUSTOMER formally accepts the use of electronic mail for confirmation by DAYDREAM 1820 of the contents of the ORDER.

5.2.4. Billing

During the ORDER procedure, the CUSTOMER must enter the information necessary for invoicing (the sign (*) will indicate the mandatory fields that must be completed for the CUSTOMER'S ORDER to be processed by DAYDREAM 1820.

The CUSTOMER must in particular clearly indicate all information relating to delivery, in particular the exact delivery address, as well as any possible access code to the delivery address.

The CUSTOMER must also specify the chosen payment method.

Neither the ORDER form that the CUSTOMER establishes online, nor the acknowledgement of receipt of the ORDER that DAYDREAM 1820 sends to the CUSTOMER by email constitute an invoice. Regardless of the ORDER or payment method used, the CUSTOMER will be able to retrieve his invoice from his personal space.

5.2.5. Other features of the personal space

From his personal space, the CUSTOMER has the possibility to manage his personal information and modify it, find out about past, current or recently shipped ORDERS and exercise his right of withdrawal.
The CUSTOMER may also subscribe or unsubscribe to our newsletter.

5.3. Date of the ORDER
The date of the ORDER is the date on which DAYDREAM 1820 acknowledges receipt of the ORDER online. The deadlines indicated on the SITE only begin to run from this date.

5.4. Prices

For all products, the CUSTOMER will find on the site prices displayed in euros including all taxes, as well as the applicable delivery costs (depending on the weight of the package, the delivery address and the carrier or mode of transport chosen).
Prices include in particular value added tax (VAT) at the rate in effect on the ORDER date. Any change in the applicable rate may impact the price of the products from the date the new rate comes into effect.
The applicable VAT rate is expressed as a percentage of the value of the product sold.
The prices of DAYDREAM 1820 manufacturers and suppliers are subject to change. Consequently, the prices indicated on the SITE may change. They may also be modified in the event of special offers or sales.
The prices indicated are valid, except in the event of a gross error. The applicable price is that indicated on the SITE on the date on which the ORDER is placed by the CUSTOMER.

5.5. Availability of PRODUCTS

DAYDREAM 1820 undertakes to deliver the PRODUCT on the date or within the time period indicated to the CUSTOMER, unless the parties have agreed otherwise.
The CUSTOMER is however informed of the fact that DAYDREAM 1820 uses external specialist carriers to deliver its PRODUCTS.

The unavailability of a PRODUCT is in principle indicated on the page of the PRODUCT concerned. The CUSTOMER may also be informed of the restocking of a PRODUCT by DAYDREAM 1820.

In any event, if the unavailability was not indicated at the time of the ORDER, DAYDREAM 1820 undertakes to inform the CUSTOMER without delay if the PRODUCT is unavailable.

In the event that a PRODUCT is unavailable, DAYDREAM 1820 may, and if the parties agree, offer an alternative product of equivalent quality and price, accepted by the CUSTOMER.

If the CUSTOMER decides to cancel his ORDER for unavailable PRODUCTS, he will obtain a refund of all sums paid for the unavailable PRODUCTS no later than thirty (30) days after cancellation.

6. Right of withdrawal

The terms of the right of withdrawal are provided in the “withdrawal policy”, a policy available in Appendix 1 hereof.

7. Payment

7.1. Payment methods

The CUSTOMER can pay for their PRODUCTS online on the SITE using the methods offered by DAYDREAM 1820, i.e. by bank card or via the secure ApplePay payment system.

The CUSTOMER guarantees to DAYDREAM 1820 that he holds all the authorizations required to use the chosen payment method.
DAYDREAM 1820 will take all necessary measures to guarantee the security and confidentiality of data transmitted online as part of online payment on the SITE.

It is hereby specified that all payment information provided on the SITE is transmitted to the SITE's bank and is not processed on the SITE.

7.2. Payment date

In the event of a single payment by credit card, the CUSTOMER's account will be debited as soon as the ORDER for PRODUCTS is placed on the SITE.
If the CUSTOMER decides to cancel his ORDER for unavailable PRODUCTS, the refund will be made in accordance with the last paragraph of article 5.5 of these General Conditions.

7.3. Delay or refusal of payment

If the bank refuses to debit a card or other means of payment, the CUSTOMER must contact DAYDREAM 1820 Customer Service (contact@daydream1820.com) in order to pay for the ORDER by any other valid means of payment.

In the event that, for any reason whatsoever, opposition, refusal or other, the transmission of the flow of money owed by the CUSTOMER proves impossible, the ORDER will be cancelled and the sale automatically terminated.

8. Transfer of ownership

DAYDREAM 1820 remains the owner of the PRODUCTS delivered until their full payment by the CUSTOMER.

The above provisions do not prevent the transfer to the CUSTOMER at the time of receipt by him, or by a third party designated by him other than the carrier, of the risks of loss or damage to the PRODUCTS subject to the retention of title, as well as the risks of damage which they may cause.

9. Delivery

The terms of DELIVERY of the PRODUCTS are provided for in the “delivery policy” referred to in Appendix 2 hereof.

10. Guarantees
DAYDREAM 1820 does not offer any guarantees other than the legal guarantees.

10.1. Non-conformities and hidden defects
DAYDREAM 1820 is bound by the legal guarantee of conformity and that relating to defects in the item sold.

The CUSTOMER is invited to check the conformity of the PRODUCTS received in execution of his ORDER and, in the event of a defect found, to contact the DAYDREAM 1820 Customer Service at contact@daydream1820.com who will ensure its support by indicating the terms of return and replacement or refund. In the event of non-conformity or proven defect, the costs of returning the PRODUCT are borne by DAYDREAM 1820.
The replacement PRODUCT will not be delivered until DAYDREAM 1820 has received the defective PRODUCT. If the replacement of the PRODUCT is impossible or cannot be implemented within one (1) month from the receipt of the defective PRODUCT by DAYDREAM 1820, the CUSTOMER will then have the choice between:
- Return the PRODUCT and request a refund,
- Or keep the PRODUCT and request from DAYDREAM 1820 a refund of part of the price of said PRODUCT.

10.2. Exclusion of warranties

If the PRODUCTS returned by the CUSTOMER do not correspond to the PRODUCTS ordered and have an origin other than the SITE, DAYDREAM 1820 will not be bound by its obligations described in article 10.1 above.

11. Packaging
The PRODUCTS will be packaged in accordance with current transport standards, in order to guarantee maximum protection during delivery, and where appropriate their conservation at the correct temperature.

12. Liability

DAYDREAM 1820 cannot be held liable in any way for non-performance or poor performance of contractual obligations attributable to the CUSTOMER, particularly when entering their ORDER.

It is also specified that DAYDREAM 1820 does not control the websites that are directly or indirectly linked to the SITE. Consequently, it excludes any liability for the information published there. Links to third-party websites are provided for information purposes only and no guarantee is provided as to their content.

Finally, the CUSTOMER undertakes in any event to take note of the precautions for use of the PRODUCT delivered, mentioned on the PRODUCT or on its packaging. DAYDREAM 1820 cannot be held responsible for any inconvenience or damage directly or indirectly linked to the abnormal use of a PRODUCT.

13. Force majeure

DAYDREAM 1820 cannot be held liable if the non-performance or delay in the performance of one of its obligations described in these T&Cs results from a case of force majeure.

There is force majeure in contractual matters when an event beyond the control of the debtor, which could not reasonably have been foreseen at the time of conclusion of the contract and the effects of which cannot be avoided by appropriate measures, prevents the debtor from performing his obligation.
If the impediment is temporary, the performance of the obligation is suspended unless the resulting delay justifies termination of the contract. If the impediment is permanent, the contract is terminated automatically and the parties are released from their obligations under the conditions provided for in Articles 1351 and 1351-1 of the Civil Code.
As such, DAYDREAM 1820 cannot be held liable in particular in the event of a hacker attack, unavailability of materials, supplies, spare parts, personal or other equipment, interruption of electronic communications networks, as well as in the event of the occurrence of any circumstance or event beyond the control of DAYDREAM 1820 occurring after the conclusion of the T&Cs and preventing execution under normal conditions.
It is specified that, in such a situation, the CUSTOMER cannot claim the payment of any compensation and cannot take any action against DAYDREAM 1820.
In the event of the occurrence of one of the above-mentioned events, DAYDREAM 1820 will endeavour to inform the CUSTOMER as soon as possible.

14. Personal data

DAYDREAM 1820 collects personal data about its CUSTOMERS on the SITE, including through cookies. CUSTOMERS can disable cookies by following the instructions provided by their browser.
The data collected by DAYDREAM 1820 is used in particular to process ORDERS placed on the site, manage the CUSTOMER'S ACCOUNT, if the CUSTOMER has expressly chosen this option, send them newsletters, offers and/or information on special sales, unless the CUSTOMER no longer wishes to receive such communications from DAYDREAM 1820.
The CLIENT's data is kept confidential by DAYDREAM 1820, for the purposes of the contract, its execution and in compliance with the law.
The CUSTOMER may unsubscribe at any time by accessing their ACCOUNT or by clicking on the hyperlink provided for this purpose at the bottom of each offer received by email.
The data may be communicated, in whole or in part, to DAYDREAM 1820 service providers involved in the ORDER process.
DAYDREAM 1820 will specifically ask the CUSTOMER if he/she wishes his/her personal data to be disclosed. The CUSTOMER may change his/her mind at any time by contacting DAYDREAM 1820.
In this respect, the CUSTOMER is invited to consult the DAYDREAM 1820 Confidentiality Policy accessible on the SITE which will provide more detailed information relating to the protection of personal data and the processing carried out via the SITE.
In accordance with Law No. 78-17 of January 6, 1978 relating to data processing, files and freedoms and Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 relating to the protection of individuals with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation known as GDPR), DAYDREAM 1820 ensures the implementation of the rights of the persons concerned.
It is recalled that the CLIENT whose personal data is processed benefits from the rights of access, rectification, updating, portability and deletion of information concerning him/her, in accordance with the provisions of articles 39 and 40 of the amended Data Protection Act, and the provisions of articles 15, 16 and 17 of the European General Data Protection Regulation (GDPR).
In accordance with the provisions of Article 38 of the amended Data Protection Act and the provisions of Article 21 of the GDPR, the CLIENT may also, for legitimate reasons, object to the processing of data concerning him/her, without reason and without charge.
The CUSTOMER may exercise these rights by sending an email to the following address: contact@daydream1820.com

It is specified that the CUSTOMER must be able to prove his identity by any means.

15. Complaints
Any written complaint from the CLIENT must be sent by email to the following address: contact@daydream1820.com

16. Intellectual Property

DAYDREAM 1820 is the owner of the domain name “www.daydream1820.com”.

The SITE is an intellectual work protected by intellectual property rights, and in particular by copyright. The SITE as a whole, as well as the PRODUCTS sold there, and each of the elements that compose it (such as films, photographs, logos, brands, designs or models, texts, tree structures, software, animations, illustrations, diagrams) are the exclusive property of DAYDREAM 1820, which is the only party authorized to use the intellectual property rights relating thereto.
Any person who publishes a website and wishes to create a direct hyperlink to the SITE must request authorization from DAYDREAM 1820 in writing.
This authorization from DAYDREAM 1820 will in no case be granted definitively. This link must be removed at the request of DAYDREAM 1820.
When you use a "share" function offered on the SITE in order to discover a PRODUCT of the DAYDREAM 1820 brand, you acknowledge and accept that the content made available for sharing must only be used for purely personal use, excluding any commercial use on websites or internet pages and/or any other digital medium for commercial purposes.
The creation of hypertext links to the SITE may only be done with the prior written authorization of DAYDREAM 1820, which authorization may be revoked at any time. All sites with a hypertext link to the SITE are not under the control of DAYDREAM 1820 and the latter therefore declines all responsibility (in particular editorial) concerning access to and the content of these sites.
Any representation or reproduction, in whole or in part, of the SITE and its content, by any process whatsoever, without the express prior authorization of DAYDREAM 1820, is prohibited and will constitute an infringement punishable by Articles L.335-2 et seq. and Articles L.713-1 et seq. of the Intellectual Property Code.
Acceptance of these General Terms and Conditions constitutes recognition by the CUSTOMER of the intellectual property rights of DAYDREAM 1820 and a commitment to respect them.

Article 17. Validity of the General Conditions

Any change in the legislation or regulations in force, or any decision by a competent court invalidating one or more clauses of these General Conditions shall not affect the validity of these General Conditions. Such a change or decision shall in no way authorize the CUSTOMER to disregard these General Conditions.
Any conditions not expressly dealt with herein shall be governed in accordance with the custom of the retail sector, for companies whose head office is located in France.

Article 18. Modification of the General Conditions

These General Conditions apply to all purchases made online on the SITE, as long as the SITE is available online.
The General Conditions are dated precisely and may be modified and updated by DAYDREAM 1820 at any time. The applicable General Conditions are those in force at the time of the ORDER.
Changes to the Terms and Conditions will not apply to PRODUCTS already purchased.

Article 19. Jurisdiction and applicable law

These General Conditions as well as the relations between the CLIENT and DAYDREAM 1820 are governed by French law.
In the event of a dispute, only the French courts will have jurisdiction.
However, prior to any recourse to the arbitral or state judge, the CUSTOMER is invited to contact the DAYDREAM 1820 complaints department.
Failing this, the French courts will have territorial jurisdiction to hear any dispute.

ANNEXES:

ANNEX 1 – WITHDRAWAL POLICY

THE RIGHT OF WITHDRAWAL

In accordance with the provisions of Articles L221-18 to L221-28 of the Consumer Code, the CUSTOMER has the possibility, without reason, to withdraw from his ORDER within fourteen (14) days from the day of receipt of the PRODUCT(S) ordered, the date appearing on the carrier's receipt signed by the CUSTOMER being authentic.
In the event of split delivery, the delivery date of the last good will be taken into account. When this period of fourteen (14) days expires on a Saturday, Sunday or public holiday, it is extended until the next working day.
To do this, the PRODUCT must be returned or returned without undue delay, and at the latest within fourteen (14) days following the communication of the decision to withdraw.

NOTIFICATION OF RIGHT OF WITHDRAWAL

To exercise his right of withdrawal and in accordance with article L.221-21 of the Consumer Code, the CUSTOMER must notify his decision to withdraw by means of an unambiguous declaration (for example, email) to: contact@daydream1820.com

By using the form below:

WITHDRAWAL FORM
Attention: DAYDREAM 1820

I hereby notify you of my withdrawal from the contract for the sale of the PRODUCT below:
PRODUCT Reference: [____________]
Invoice No.: [____________]
Purchase order number: [____________]
Ordered on [____________] /received on [________________]
Payment method used: [____________]
Name of the CUSTOMER and, where applicable, the beneficiary of the order: [____________]
CUSTOMER Address: [____________]
Delivery address : [____________]
Signature of the CLIENT (except in the case of transmission by email)
Date
In order for the withdrawal period to be respected, the CUSTOMER must send his communication relating to the exercise of the right of withdrawal before the withdrawal period expires.
Effects of withdrawal
In the event of withdrawal by the CUSTOMER, DAYDREAM 1820 undertakes to reimburse all sums paid, including delivery costs (with the exception of additional costs resulting from the CUSTOMER's choice, where applicable, of a delivery method other than the less expensive standard delivery method offered by DAYDREAM 1820) without undue delay and, in any event, no later than fourteen (14) days from the day on which DAYDREAM 1820 receives the returned product. (Article L.221-24 of the Consumer Code).
DAYDREAM 1820 will proceed with the reimbursement using the same means of payment that the CUSTOMER used for the initial transaction.
In the event of a partial return of the PRODUCTS, the delivery costs will not be reimbursed by DAYDREAM 1820 to the extent that the CUSTOMER has benefited from the delivery service for the PRODUCTS kept. The reimbursement will be made within a maximum period of fourteen (14) days following (i) the return of the PRODUCTS or (ii) the date on which the CUSTOMER provided proof of shipment of the PRODUCTS (the date retained being that of the first of these facts).
If the payment method has expired, the Buyer must contact CUSTOMER service to change the refund method. DAYDREAM 1820 cannot be held responsible for any delay in the refund.
DAYDREAM 1820 may defer reimbursement until receipt of the PRODUCT or until the CUSTOMER has provided proof of shipment of the PRODUCT, the date retained being that of the first of these facts.
Return Policy
The CUSTOMER must, without undue delay and, in any event, no later than fourteen (14) days after communicating his decision to withdraw from this contract, return the PRODUCT to the address provided by DAYDREAM 1820 customer service (warehouse or head office).
This deadline is deemed to have been met if the CUSTOMER returns the PRODUCT before the expiry of the fourteen-day period.
Return costs
The CUSTOMER will have to bear the direct costs of returning the PRODUCT.
Condition of returned property
Each PRODUCT must be returned new with its original packaging. DAYDREAM 1820 will not make any refund if the PRODUCTS returned by the CUSTOMER do not correspond to the PRODUCT(s) ordered or have an origin other than the SITE. Upon receipt of the package, DAYDREAM 1820 will judge the perfect condition of the returned PRODUCT(s). No return will be accepted if the returned PRODUCT(s) has (have) been visibly used or damaged by the CUSTOMER, this use or damage rendering the PRODUCT(s) unfit for sale.

If the return is refused by DAYDREAM 1820 for the reasons set out above, the PRODUCT(S) will then be returned to the CUSTOMER at the latter's expense without the latter being able to demand any compensation or right to reimbursement, with the exception of the subsequent exercise of its warranty rights on the PRODUCTS.

ANNEX 2 - DELIVERY POLICY

Delivery area

The PRODUCTS offered can only be delivered to the TERRITORY.
It is not possible to place an ORDER for any delivery address located outside this TERRITORY.
The PRODUCTS are shipped to the delivery address(es) that the CUSTOMER will have indicated during the ORDER process.
Shipping time
The deadlines for preparing an ORDER and then establishing the invoice, before shipping the PRODUCTS in stock are mentioned on the SITE. These deadlines do not include weekends or public holidays.
An electronic message will be automatically sent to the CUSTOMER at the time of dispatch of the PRODUCTS, provided that the electronic address appearing in the registration form is correct.

Delivery times & costs

During the ORDER process, DAYDREAM 1820 indicates to the CUSTOMER the possible shipping times and formulas for the PRODUCTS purchased.
Shipping costs are calculated based on the delivery method and delivery area. Please note that any delivery to Corsica will incur additional delivery costs.
The amount of these costs will be due by the CUSTOMER in addition to the price of the PRODUCTS purchased.
Details of delivery times and costs are provided on the SITE.
Delivery terms
The package will be delivered to the CUSTOMER against signature and upon presentation of proof of identity.
In case of absence, a calling card will be left for the CUSTOMER to allow them to collect their parcel from their post office.

Receipt of PRODUCTS

Upon delivery of the ORDER, the CUSTOMER must check the conformity and condition of his ORDER in the presence of the carrier and issue, where applicable, all useful reservations concerning apparent defects (missing product, damaged package).
The CUSTOMER is invited to contact DAYDREAM 1820 Customer Service within fourteen (14) working days following receipt of the PRODUCTS. Unless there is a legitimate reason, any claim made beyond this period will be considered inadmissible.